The cooking zones are not functioning

Please check...

• That there is adequate power getting to your cooktop.

  Hint: If the unit is hard wired, check the Isolation Switch and Circuit Breaker at Mains Power.

• With your qualified installer that there is an adequate power supply to your cooktop.

• If your cooktop has a Control Lock or Child Lock function, check that it is switched off.

The glass is scratched or cracked

Please note...

• Scratches are often caused by using cookware with rough edges. Please ensure pots and pans have smooth bases.

• Glass cracks are typically caused by impact damage or improper installation (such as incorrect cooktop cutout size placing unwanted pressure on cooktop and glass). Please check with your qualified installer contact our Support Team on 1300 11 4357 for advice.

The cooktop has become dirty or discoloured

Please note...

• This may be caused by burnt on remnants of food. This will not affect the function of the appliance however you should make sure that the cleaning instructions are being followed regularly.

• Once it has cooled down, your cooktop should be cleaned after every use. Any residue left on the cooktop surface from cleaning agents will damage it. You should remove any residue with warm water mixed with a little washing liquid.

  Hint: For deposits on the surface, a specialist ceramic cooktop cleaner/conditioner should be purchased. Please follow the instructions with this product.

The cooktop is not turning off

Please...

• Ensure the child lock is disabled.

  Hint: On some models you may have to touch the zone control twice to disable.

The residual heat indicator does not appear

Please note...

• If the cooking zone has only been turned on for less than 30 seconds, the residual heat indicator will not appear.

• If the cooking zone does appear to be warm or has been activated for longer than 30 seconds, and the residual heat indicator has not come on, please contact our Support Team on 1300 11 4357 for advice.

The cooktop is humming when a zone is selected and/or the heating element continually cuts in and out

Please note...

• This is normal: the sound will disappear when the zone heats up.

• If the humming sound continues once the zone is fully at heat, please contact our Support Team on 1300 11 4357 for advice.

• The heating elements are designed to cut in, glow red, and cut out. This is normal for the cooktop to regulate temperature.

The cooktop controls are not responding or the LED display is not illuminating

Please...

• Attempt to reset the cooktop by disconnecting the power (allow 15 minutes).

One or more of the heating elements are not heating

Please...

• Contact our Support Team on 1300 11 4357 to arrange for a technician to visit.

The elements stay on high

Please...

• Contact our Support Team on 1300 11 4357 to arrange for a technician to visit.