The burner won’t ignite

Please check...

• That your cooktop is plugged in and there is power to the wall socket.

• That the gas supply valve is turned on and the gas supply to your house is working.

  Hint: If you listen closely, you should be able to hear the gas coming out of a burner when it is turned on. Due to the built in flame failure safety device, the knob must be pressed down once the knob is pressed in — this initiates the ignition and allows the gas to come out.

• That the gas igniters are clean.

  Hint: If in doubt, use a toothbrush and a heavy duty cleaner or methylated spirits to remove any potential build-up or blockage.

• That the cooktop has been installed and assembled correctly and the burner crowns and burner caps are sitting flat.

The cooktop is dirty after cleaning

Please note...

• Once it has cooled down, your cooktop should be cleaned after every use.

• Typically you should only ever need to clean your cooktop with warm soapy water, or light cleaning products to assist with the removal of fat or oil emulsions (we would recommend a stainless steel cleaner or wipe).

• After cleaning the burners, you should ensure they are dried properly before replacing on the cooktop.

• Avoid any harsh scourer pads or steel wool, as these can scratch the stainless steel.

One of the burners has an uneven flame

Please check...

• That the cooktop has been installed and assembled correctly and the burner cap is sitting flat.

• That the burners are clean.

  Hint: Please ensure the burner parts are dried properly before replacing on the cooktop.

The burner flames are low or yellow to start

Please check...

• That there are no kinks in the gas line or flexi hose.

• That the cooktop has been installed and assembled correctly and the burner cap is sitting flat.

• The burner parts (such as the gas jets) are not blocked with water or another substance.

• If connected to a gas bottle, and is not running low. Check and refill if required.

• The gas pressure is set at the correct level.

• That all burners are experiencing the same fault, or whether it is isolated to one burner.

• Flame heights might require adjusting. Please contact your qualified installer or our Support Team on 1300 11 4357 for advice.

The burner goes out when the knob is released

Please note...

• All current model gas cooktops are fitted with Flame Failure Safety Device. This cuts the gas when no heat is detected, and may not have been activated.

  Hint: Hold down the knob for five seconds when lighting a burner to ensure it is properly engaged.

Please check...

• The thermocouple needles are clean and free from grime.

• The thermocouple needles are sitting in their correct position and within range of each burner.

Operation in case of a gas leak or other emergency

Please note, in the event of an emergency you should:

• Switch off all cooktop controls.

• Switch the gas off at the isolation switch or at the gas meter.

• Call our Support Team on 1300 11 4357.