The cooking zones are not functioning

Please check...

• That there is adequate power getting to your cooktop.

  Hint: If the unit is hard wired, check for Isolation Switch and Circuit Breaker at Mains Power.

• With your qualified installer that there is adequate power supply to your cooktop.

• If your cooktop has a Control Lock or Child Lock function, check that it is switched off.

The residual heat indicator does not appear

Please note...

• If the cooking zone has only been turned on for less than 30 seconds, the residual heat indicator will not appear.

• If the cooking zone does appear to be warm or has been activated for longer than 30 seconds, and the residual heat indicator has not come on, please contact our Support Team on 1300 11 4357 for advice.

The cooktop is making a noise or humming sound

Please note...

• Certain types of cookware may result in a humming sound being emitted when the induction hob is in use. This does not necessarily mean that there is an appliance fault.

The cooktop is not turning off

Please...

• Ensure the child lock is disabled.

  Hint: On some models you may have to touch the zone control twice to disable.

What pots or pans are suitable for induction?

A simple guide:

• Steel, enamelled steel: Yes

• Cast iron: Yes

• Stainless steel: Yes*

• Aluminium, copper, brass: Sometimes

• Glass, ceramic, porcelain: No

  Hint: You should make sure that all pans are placed in the centre of the induction zone that you are using.
  

  * If stated by the pan manufacturer

  Hint: You can test the compatibility of a pan by placing a magnet on the base. It should stick if the pan is suitable for induction cooking.

There is a smell when the appliance is being used

Please note...

• The first few times the cooktop is used, it may give off a burning smell. This smell will disappear completely with repeated use.

Please note...

• If after placing a pot or pan onto a cooking zone and selecting that cooking zone, a “U” shaped symbol appears on the cooking zone display, this indicates an error. The symbol lets you know that the pot or pan is either the incorrect size, or that it could be made from a material that is inappropriate for use on an induction cooktop.

  Hint: The sensor is fine-tuned to detect a pan being placed on it. The pan should be the same size as the heating element zone.

The cooktop has become dirty or discoloured

Please note...

• This may be caused by burnt on remnants of food. This will not affect the function of the appliance however you should make sure that the cleaning instructions are being followed regularly.

• Once it has cooled down, your cooktop should be cleaned after every use. Any residue left on the cooktop surface from cleaning agents will damage it. You should remove any residue with warm water mixed with a little washing liquid.

  Hint: For deposits on the surface, a specialist ceramic cooktop cleaner/conditioner should be purchased. Please follow the instructions with this product.

The glass is scratched or cracked

Please note...

• Scratches are often caused by using cookware with rough edges. Please ensure pots and pans have smooth bases.

• Glass cracks are typically caused by impact damage or improper installation (such as incorrect cooktop cutout size placing unwanted pressure on cooktop and glass). Please check with your qualified installer contact our Support Team on 1300 11 4357 for advice.