The machine is imbalanced

Please…

• Check the laundry is evenly spread around the drum and the drum is not overloaded.

• Check that the machine is level and all the feet are touching the floor.

• Check there is no packaging foam or cardboard under the appliance.

• Reset the appliance by disconnecting power to the appliance for approximately 15 minutes.

• In the meantime, clean the drain pump filter (refer to instruction manual) then reinstall and test.

Door alarm error (Top Loaders)

The door alarm will sound if the door is opened during operation. Closing the lid should correct this error. If not, please unplug the unit from the power point and check…

• That the machine is level and all the feet are touching the floor.

• There is no packaging foam or cardboard under the machine.

• The drain pump filter at the rear of the unit is clean and clear (refer to instruction manual).

Door lock won’t unlock (Front Loaders)

Please…

• Reset the appliance by disconnecting power to the appliance for approximately 15 minutes.

• In the meantime, clean the drain pump filter located below the door assembly (refer to instruction manual). Reinstall and test.

The machine is leaking

Please…

• Check the inlet hoses has been connected properly (not misaligned or overtightened).

• Check the drainage hose has not come out of place.

The machine is shaking or vibrating (Front Loaders)

Please…

• Check if the transit bolts have been removed.

Water inlet error

Please check...

• Water is being supplied to the relevant tap/s.

• That the hose/s have been connected correctly and the water is turned on. If you have a hot and cold hose, please ensure they are connected to the correct hot and cold taps in your home.

• That the hose/s are not kinked.

• The filters inside the hoses and the inlet valve/connection point are clean and not clogged.

Door lock won’t lock (Front Loaders)

Please…

• Check if there is any physical damage to the door and hinges.

• Check that the door is fitted/aligned correctly.

• Make three attempts to open and lock the door.

• Reset the appliance by disconnecting power to the appliance for approximately 15 minutes, then try to lock the door again.

The machine isn’t draining

Please check...

• The drain hose is positioned below the level of the appliance to allow the water to drain.

• The drain hose for any blockages, clean and reinstall.

• Reset the appliance by disconnecting power to the appliance for approximately 15 minutes.

• In the meantime, clean the drain pump filter (refer to instruction manual). Reinstall and test.

Please...

• Ensure there is an arc in the drainage hose and that it does not run along the ground. Adhere to minimum and maximum measurements for drainage hose (refer to instruction manual).

Cleaning the filters

It is recommended to regularly maintain and clean the lint and drain pump filters of your washing machine. Please read your user manual carefully for further instructions or contact our Support Team on 1300 11 4357 for assistance.